Truedepth Camera Disabled
The TrueDepth camera is a facial recognition camera used in some Apple devices, including the iPhone X and later models. If you are experiencing issues with the TrueDepth camera and it is disabled, you should restart your iPhone and make sure that you have the latest version of IOS installed.
If you are facing some issues with the TrueDepth Camera on your iPhone or iPad, you may want to try and solve the issue on your own before contacting Apple support to get assistance.
To solve a problem where your TrueDepth Camera is not working, you can also test whether your Face ID is working after rebooting your iPhone and iPad Pro. If your iPhone X has a small software problem, rebooting your device may solve the issue with the Face ID. If the software update does not solve the issue with Face ID, we recommend that you reset the iPhone to its factory settings.
If restoring iPhone settings does not prove helpful, you will have to restore Face ID from the beginning, then configure it all over again. As mentioned before, Face ID may get locked because of damaged internal files, so if you reset the iPhone, it would alter all of your settings so you can begin using the security feature once more. Once you have restored all settings, all of your settings in the iPhone will reset back to your iPhones original default settings, and issues related to truDepth Camera and Face ID would have been disabled will have been successfully fixed.
Once you have updated to latest versions, you will have no issues with Face ID unlocking your iPhone and TrueDepth Camera issues being detected. Some iPhone and iPad users said Face ID was not working due to the issue of the TrueDepth camera and received error messages saying that the TrueDepth camera had a problem. When your iPhones alerts you out of the blue saying a problem was detected with the iPhones TrueDepth camera function and Face ID has been disabled, that means that it has detected a problem in either the software or the hardware in the TrueDepth system.
| Steps to Fix “TrueDepth Camera Disabled” Error on iPhone |
|---|
| 1. Restart your iPhone |
| 2. Check for Physical Damage |
| 3. Check for Software Updates |
| 4. Reset All Settings |
| 5. Restore your iPhone from a backup |
| 6. Contact Apple Support |
When The iPhones TrueDepth Camera function fails, it turns off Face ID, which stops you from using facial recognition to unlock an Apple device, log in to apps, or authenticate purchases. If you go into Settings and tap on Face ID and Passcode, you will notice your iPhone says Face ID has been disabled because of an unknown issue with TrueDepth Camera. Once you have updated the iPhone X and checked your Face ID settings, you need to see if the TrueDepth camera is covered up with anything, such as the phones case or a screen protector.
Then try accessing the iPhone, if the problem is the smudges, dirt, or the new screen protector, your Face ID should work now. You might also get this message when trying to setup Face ID on an iPhone or iPad (see the screenshot below). Older versions of iOS will display an issue displaying the message Move iPhone higher/lower while trying to set up Face ID.
Your iPhone will display this same message if we were disconnecting the individual modules, as long as Face ID is working fine. A damaged flood-illuminator module might not be detected by your iPhone upon boot, so you might just get this error message when trying to configure Face ID. The most common issue for face ID failing to work is an issue with your flood illuminator.
You might have experienced problems such as the Face ID not working issue after a flood, and you are wondering how to solve the issue. Water damage to Face ID components or to one of the liquid-contact markers can result in harm.
Face ID may not function if your iPhone has been damaged by water or exposed to wet conditions, which can result in an electrical leakage or short circuit. If Apple suspects that water or other liquid has damaged your device, you could be responsible for any repairs or replacements needed.
Before heading into an Apple Store to get hardware replacements or device swaps, you may want to try to resolve your issues using the fixes mentioned above. As confirmed above, taking your defective Face ID iPhone into an Apple Store does not lead to a full device replacement.
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If none of the solutions mentioned above works to solve Face ID failing to recognize your face while unlocking the iPhone X, making purchases using Apple Pay, and on iTunes Store, App Store, and iBooks Store, signing in apps, and more, bring the iPhone X into an Apple store and have your Face ID issues fixed then and there. If you are not able to unlock your iPhone using Face ID, and your mobile displays an error called Face ID has been disabled from the Settings menu, you can use the following tips and tricks to solve the problem.
As error messages are showing the TrueDepth Camera is not working as expected because of unknown issues, this is also the reason why Face ID is stopped working. If your Infrared Camera is damaged, at boot, you will see an “Unable to activate Face ID on this iPhone” message. If you are using tinted glasses on the iPhone, then this can trigger issues identifying problems with a TruDepth Camera and face ID would also have been disabled.
The Face ID module can be damaged by small amounts of liquid that leaks through the speaker grille on the headset (the most common type of liquid damage on the iPhone). The module helps adjust the depth of portrait mode for photos, and cinematic mode for videos (iPhone 13 users only). The TrueDepth Camera has nearly 30k dots, or points, that helps the iPhone transform your face into an image, so that it can match that image with the existing ones for unlocking the iPhone.
You can check your iPhones depth sensor easily by checking your cameras regular operation on Portrait mode. If you are experiencing any issues clicking your selfies in the portrait mode, it means that your iPhones Depth Sensor is having some issues. The TrueDepth Camera will malfunction if any of its associated components malfunction, which includes both the sensor and projector, since these are what gathers data for creating the mapping of your face.
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Can you fix the Face ID sensor?
The majority of typical Face ID issues can be fixed. Apple has connected a few assemblies to the logic board, perhaps for security reasons to prevent Face ID from being compromised. As a result, replacing any one of those three components and still having a Face ID function is not possible.
How do I reset the TrueDepth camera on my iPhone?
To reset the TrueDepth camera on an iPhone, go to Settings > General > Reset, and then tap on “Reset Face ID”. You will need to enter your passcode to confirm the reset. Once the reset is complete, you can set up Face ID again by going to Settings > Face ID & Passcode.
How much is Face ID repair?
The cost of Face ID repair depends on a few factors such as the model of the iPhone and the extent of the damage. If the device is under warranty or has AppleCare+, the repair cost may be covered. Without warranty or coverage, the cost can range from $279 to $749, depending on the model.